**Please note: to keep you and our staff safe we have started working from our homes. While we are not physically at our office location, we are still available to you during our normal business hours of 8:00 AM to 4:30 PM. All phones have been forwarded for easy access. Of course, any complaint forms or volunteer reports filed will be seen right away.
We hope that you are doing your part in keeping yourselves and the community safe in this time of uncertainty. From our staff to you – be well.
What is an Ombudsman?
Ombudsman (“awm’-buds’-man”) is a Swedish word meaning “representative of the people.” A long term care ombudsman represents Alaskans aged 60 and older residing in an assisted living or nursing home.
What Can an Ombudsman Do?
Federal and State law authorize the Ombudsman to identify, investigate and resolve complaints made by, or on behalf of, seniors in long term care facilities. State law also authorizes the Ombudsman to resolve problems relating to the “residential circumstances” of seniors who live in their own homes.
Will My Name Be Kept Confidential?
Yes. Federal and state law require the Ombudsman to protect your identity unless you give us consent to release your name.
Can I Help The Ombudsman Keep Older Alaskans Safe?
Yes. We train, certify and supervise adult volunteers throughout Alaska to provide Ombudsman services to seniors living in long term care facilities. Click on the Volunteer tab in the menu to the left to find out more.
How Do I File A Complaint Or Ask For Help?
Call (907) 334-4480 or 1-800-730-6393.
You can also submit a complaint online.